Welcome to Customer Success Collective
Customer Success Collective is a by-invitation-only community of Customer Success Officers and other senior customer success executives who come together to share insights, to network, to provide and receive career advice, to stay current with all things customer success. Free for qualified members.
Our Members
Join Customer Success Collective community and connect with customer success executives from some of the world’s leading and most inovative companies.
Membership Benefits
Membership in the Customer Success Collective community is absolutely free! All we ask for is to contribute to the community by dedicating a just few hours of your time on a regular basis.
Member (Free!)
Free for qualified members. Must contribute 2 hours per year.
- Weekly CXO Wire newsletter
- Access to membership database to connect and network
- Access to a private CXO Slack channel/CXO Google group with real-time feedback to your questions and issues
Elite Member (Free!)
Free for qualified members. Must contribute 5 hours per year.
- Everything in Basic benefits, plus
- Career counseling, private job opportunities
- Quarterly CXO Mastermind calls
Ambassador (Free!)
Free for qualified members. Must contribute 10 hours per year.
- Everything in Basic benefits, plus
- Access to exclusive private business and social events
Customer Success Collective for Vendors and Startups
Customer Success Collective offers a number of options for vendors, advisors, and consultants to corporate CXO to engage with our community:
Ideate
For pre-seed startups
For early state pre-product customer success startups, Customer Success Collective offers 10 discovery conversations with potential customers – senior corporate decision makers – in a two - week sprint.
Activate
For early stage startups
For seed/A round customer success startups looking for product/market fit, Customer Success Collective offers demo opportunities with potential customers – senior corporate decision makers – so you can get a few logos on the wall.
Propagate
For customer success VCs
For early stage VCs in customer success space, Customer Success Collective offers access to a first - rate network of CXO and other C- , VP- and Director - level customer success executives that will generate instant added value to your portfolio companies.
Educate
For Vendors
For midsize and enterprise customer success companies, Customer Success Collective offers a thought leadership series that channel your best insight to your high - value potential clients, on demand and at scale.
Join Customer Success Collective Today
Forever free for qualified members.
In our uncertain times and in a less secure world, your professional and personal success depends on your network of peers, mentors and friends. That’s exactly what Customer Success Collective gives you. We will help you achieve important career milestones and will celebrate your successes with you when you win.
Join your customer success peers from leading companies:
Craig Shumard
Retired CISO
CIGNA
Craig Shumard is the Principal at Shumard and Associates, LLC which is a boutique strategic security consulting company specializing in helping decision makers develop strategies, evaluate, select, implement, improve and measure information security solutions.
Craig retired from CIGNA in 2010 where he held the CISO position for 11 years and had a record of accomplishments in his career. He is a recognized thought leader and spokesman in the area of information protection. A keynote speaker at national conferences and events and featured in national publications including The Wall Street Journal, InformationWeek, Information Security Magazine and CSO Magazine, his work and contributions to the information security industry earned him the coveted 2010 ISE® Luminary Leadership Award presented by T.E.N.
Craig has dedicated more than two decades to protecting private, sensitive and confidential information as Chief Information Security Officer of CIGNA Corporation from in May 1999 until his retirement in 2010. In this role, he was responsible for developing and overseeing the implementation of a corporate-wide information protection strategy, which addressed all matters related to safeguarding and protecting business and individual information for more than 65-million health plan, insurance and financial customers.